Delivery times typically range between 7–14 business days, depending on your location. Once your order has shipped, you’ll receive a tracking number so you can monitor its progress every step of the way.
We partner with trusted logistics providers to ensure your order arrives safely and as quickly as possible. While occasional delays can happen due to high demand or courier factors, we always strive to keep you informed and deliver your order promptly.
What if I don't receive my order?
If you haven’t received your order within the expected delivery timeframe, please contact us at contact@revelloventures.com with your order number, and our support team will investigate it right away.
In the rare event that your package is lost or significantly delayed, we will work quickly to provide a suitable solution — whether that means sending a replacement or issuing a refund. Your peace of mind is important to us, and we’re here to ensure you receive exactly what you ordered.
Will I be charged with customs and taxes?
No — you will not be charged any additional customs fees or surprise taxes upon delivery. All prices on our store are listed in US Dollars, and the amount you see at checkout is the total amount you pay.
We believe in complete pricing transparency, so you can shop with confidence knowing there are no hidden costs. Our goal is to make your shopping experience simple, secure, and stress-free from checkout to delivery.
Returns are accepted within 2–5 days of receiving your order and only if the item is damaged or broken upon arrival. To ensure a smooth process, you must provide clear evidence, such as photos or videos showing the product was damaged when received.
Please note that returns cannot be accepted if the item was damaged after delivery or mishandled by the customer. Once we confirm the damage, we will guide you through the return or replacement process promptly. Our goal is to make sure you receive your order in perfect condition and are completely satisfied.
What if the item(s) I received are defective/incorrect or damaged?
If you receive an item that is defective, damaged, or incorrect, please contact us within 2–5 days of delivery. Returns are only accepted if the product was damaged upon arrival and not damaged after delivery or mishandled.
To process your return, you will need to provide clear evidence, such as photos or videos, showing the item was received in a broken or incorrect condition. Once we verify the issue, we will promptly guide you through the replacement or return process. Our goal is to ensure you receive the correct, fully functional product and are completely satisfied.
When will I receive my refund?
Once your returned item has been received and inspected, refunds are typically processed within 3–7 business days.
The refunded amount will be returned to the original payment method used during checkout. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
We strive to make the process smooth and transparent, and our support team is always available if you have any questions or need updates on your refund status.